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How long does it take to process an order?
What should I do if an item is missing from my order?
Does CRVC11 Store sell or release my personal information?
I am experiencing trouble with my shopping cart. What can I do?
After I submit an order, how will I be advised of the order's progress?
What should I do if the product I have ordered had arrived broken?


How long does it take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has been shipped, your estimated time of arrival will be determined by your selected shipping method and your location.

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What should I do if an item is missing from my order?
You should contact us through email, and we will send you the missing item from your order.

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Does CRVC11 Store sell or release my personal information?
CRVC11 Store respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent.

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I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons: 1. Cookies are not enabled, or your browser is configured to block our website. 2. The master clock on the computer is not set correctly. 3. The computer you're using is behind a firewall. Please disable the firewall and try again. 4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 5. You are using a browser released prior to Internet Explorer 5.1. 6. There is a problem with whatever payment system you are using. If you have troubleshoot the above with no luck than please contact us using the ask seller a question link from the product description, listing the items you want to order and the shipping address, please also include your contact number and we can complete the order for you offline.

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After I submit an order, how will I be advised of the order's progress?
We will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.

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What should I do if the product I have ordered had arrived broken?
If the product has arrived damaged, you should first contact us, than take some pictures of the broken product along with the package it came in, and send them via email to us. You should also contact the shipping company and also send them the photos. After that, you need to send the product back to us, and we will send you a new product for you for free.

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Last Updated: 13 Jan 2015 06:23:32 PST home  |  about  |  terms  |  contact
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